Information We Collect

Personal and Medical Information

To use our services you need to provide us with certain information, which may include:

• Personal details (full name, phone, email, date of birth, gender, address, emergency contact)

• Medical information (reason for visit)

• Identification for foreign patients (passport details, nationality)

• Payment information (transaction reference numbers)

Technical Information

When you visit our site, we automatically collect limited technical data:

• IP address and general location

• Browser type and device information

• Cookies and website usage data

• Referring website

How We Use Your Information

Patient Care and Operations

• Schedule and confirm appointments

• Communicate reminders and updates

• Provide and coordinate your medical care

• Process payments and issue receipts

Legal Compliance

• Comply with Ethiopian legal and healthcare regulatory requirements

• Respond to lawful requests from government authorities

Website Improvement

• Understand which pages are most useful to visitors

• Identify and fix issues on the site

• Improve our services and website

Sharing of Information

Who We Share With

Information may be shared only with the following, all of whom must keep it confidential:

• Authorized medical professionals

• Secure payment processors

• IT service providers

• Government authorities when required by law

Data Retention

Medical records are retained in accordance with applicable healthcare regulations in Ethiopia. Other personal data is kept only as long as needed for the purposes described in this policy.

We Do Not Sell Data

We do not sell, rent, or trade your personal or medical information to third parties. Ever.

Data Protection & Security

Security Measures

We implement administrative, technical and physical safeguards to protect your information from:

• Unauthorized access

• Disclosure

• Alteration

• Loss or destruction

Data Retention

• No electronic transmission over the internet can be guaranteed 100% secure

• We continually review our safeguards and the tools we use

• Access to patient data is limited to staff who need it for your care

• Third parties handling your data are bound to keep it confidential

Your Rights

Access and Control

You may:

• Request access to your personal data

• Request correction of inaccurate information

• Request copies of your medical records (subject to applicable regulations)

• Withdraw consent where legally permissible

• Ask us any question about how your data is handled

Contact Us

To exercise any of these rights, email us at plaza@habarihealth.com. We respond to every request within seven business days.

International Patients

Habari welcomes both Ethiopian residents and international patients. If you access our services from outside Ethiopia, your information is processed and stored in Ethiopia, and by using our services you consent to this transfer. We protect it in line with healthcare confidentiality standards.

Children

Our website is not intended for unsupervised use by individuals under 18 years of age.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date at the top of the page.